SupportWizard Hosted Service

Full Functionality

You have full administrator access.




Customize SupportWizard to suit your exact needs - add fields and choice tables, set up escalation rules, modify the graphic images, change the fonts etc. All this can be done from your browser, using a point and click interface.




You can provide automatic logins, self-registration, and other access directly from your own website.




Pricing starts as low as $295 per month for 5 simultaneous users (you can have hundreds of named users), plus a one-time setup fee of $350.

Hosting at a Mission Critical Facility

Class A - Telco grade build-out
Guaranteed bandwidth connection to the Internet
FM-200 fire suppression
DC Power Plant

Guaranteed Performance

Dual Pentium 800 processors
1.5G RAM
Average CPU utilization between 9am and 5pm is less than 10%

High Reliability

All servers are configured with Ultra-SCSI RAID storage

Automatic backups are performed every 4 hours

Nightly backups are made to an offsite facility

Nightly backups to at least two additional servers, at least one of which is at a different facility, either of which can take over in the event of a catastrophic outage. Click here for more details

Full upload/download

You can upload data directly to the hosted system.

If you decide to move SupportWizard inhouse, you can download the entire project, including all tickets and customizations and install it on your own server in less than 5 minutes (depending on the speed of your internet connection).

Satisfaction Guarantee

SupportWizard comes with an unconditional money back guarantee. You can cancel at any time during the first 30 days for a full refund of all monthly fees.

Service Level Agreement

See our Service Level Agreement for details on our service guarantees.