Winner
©SupportWizard
Privacy Policy
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Step 1: Choose your service
Simultaneous Users
| Per month |
| 5 |
$295 |
| 10 |
$450 |
| 15 |
$625 |
| 20 |
$775 |
| 25 |
$925 |
| 30 |
$1,050 |
| 40 |
$1,250 |
| 50 |
$1,450 |
| Unlimited |
$1,600 |
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Notes:
- Prices are for a single knowledgebase. For pricing on multiple knowledgebases, call for a price quote.
- There is a one-time setup fee of $350.
- A user is counted as a simultaneous user when he/she logs in under a personal login to submit, track, or work with tickets. An unlimited number of users may be logged into the FAQ interface under the group login (where they may search, view, and print FAQs) without counting towards the licensed users.
- For an additional fee, unlimited user accounts can be hosted on a dedicated dual Xeon 2.66 GHz machine with 2 GB RAM and ftp access for your company.
- We accept payment by check or credit card:
Step 2: Decide on your Implementation Strategy
SupportWizard is designed to work right out of the box. However, its extensive feature set and customization capabilities mean that it can be fully customized to enable almost any business processes, to match your website look and feel, and to work in exactly the way you want it to.
For most companies, the hardest part is figuring out what business processes they want to use and then knowing how best to set up SupportWizard to carry out their vision.
Our professional services staff can help with both the design of your business processes and their implementation in SupportWizard. For those with limited time who need to go live quickly with a highly customized and optimum implementation, we highly recommend our QuickStart 2 or 3 day implementation packages.
Two or three days of consulting with one of our experienced professionals will jumpstart your service, generally providing full customization and training for both your admin and staff users, so that you can go live with confidence at the end of the 3rd day.
If you have time for a more leisurely implementation and/or don't need to do much customization, you can use our free Tutorials, Administrator's Manual, and White Paper to guide you through the implementation process.
Step 3: Call or e-mail our sales department
Call (650) 363-8270 or
us and we will set up your account.
Step 4: Add a page to your website
We will send you a customer support HTML page that you can customize to your
needs and place on your website.
Step 5: Relax
From the customer's perspective, everything happens at your website, whether it is an Internet or Intranet site, and we take care of system administration.
If you later choose to purchase SupportWizard and host it internally,
you can transfer all the data and customizations.
Satisfaction Guarantee
SupportWizard comes with an unconditional money back guarantee.
You can cancel at any time during the first 30 days for a full refund of the monthly fees.
See our Service Level Agreement for details on our service guarantees. You may also want to review our Privacy Policy for Hosted Customers.
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