Award-Winning Helpdesk and Customer Support Software
SupportWizard increases sales and streamlines the technical support operations of small to midsize organizations by integrating web-based, e-mail, and telephone communications into a single, easily maintainable system.
If you have sound (ie speakers attached to your PC) and a display resolution of 1152 x 864 or higher, view our flash recorded walkthroughs to see SupportWizard's features in action.
Explore this web site, create your own evaluation project, hosted on our server, download the product or call us at 650 363 8270 ext 1 to schedule a personal walkthrough. Ask about our 3 day implementation package, turnkey server and unconditional money-back guarantee.
Overview
Built on a knowledgebase with a searchable FAQ interface, SupportWizard enables customers to help themselves at any time of day and, if they don't find the answer they need, to submit their question by email or web-form, 24/7, for faster results. Its powerful workflow and escalation rules automatically route incoming questions to the appropriate people, send automatic notifications, and ensure reliable communication and improved response times.
Unlike other cost-effective solutions, SupportWizard is fully adaptable to your business needs - all fields, choices, reports, charts, group access permissions, workflow and escalation rules, and look and feel can be easily customized to match your website, your business processes, and your customers' needs.
Start solving your problems now - in 20 minutes, you can have your own 100% Web based support system. Use your own free hosted project, and see how easy it is to customize SupportWizard to your business needs. Join the community of Fortune 500 and startup companies that have gained control over their business with SupportWizard.
