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SUPPORTWIZARD
ANNOUNCES SUPPORT FOR FREEBSD AND
FREE UNLIMITED LICENSE FOR OPEN SOURCE ORGANIZATIONS
About 17 percent of enterprises plan to deploy Linux or FreeBSD as a primary platform for e-commerce within two years. --Survey.com
Redwood City, Calif., April 22, 2002 -- SupportWizard, the leading provider of technical support automation solutions for small to medium size technology and ebusiness companies, today announced its support for FreeBSD, an advanced BSD UNIX operating system for the Intel compatible (x86), DEC Alpha, and PC-98 architectures. Now, companies can easily deploy SupportWizard 5.0, while leveraging the UNIX operating system as well as their existing investments in PCs.
SupportWizard has also announced that it will make its core source code available at no charge to licensees, and that it will offer complimentary unlimited licenses to other open-source companies. By bringing SupportWizard 5 to FreeBSD, which is widely used in the open source community, and by providing its product for free to open source organizations, SupportWizard is aligning itself with the open source movement.
"We are committed to responding to our customers, who have requested that we make SupportWizard available on FreeBSD," said Colin Earl, CEO of SupportWizard. "We are also devoted to supporting the open source movement, which enables companies to achieve high performance without a sizable cash outlay and which provides a compelling alternative to getting trapped in relationships with proprietary software vendors. Free access to source code empowers customers."
Small to medium size organizations use SupportWizard to provide internal and external technical support for complex products and services. SupportWizard is helping these companies increase the efficiency of their support operations, improve the quality of overall technical support, and lower administration costs.
SupportWizard Enterprise Edition 5 is a sophisticated, pure Web-based support system that automates the processing of new support issues with fully customizable workflows, automatic e-mail response and notification, user-defined escalation rules, customizable Java chart reporting, sophisticated control over access, and a built-in knowledgebase for dynamic FAQs. The product is fully adaptable, allowing complete customization of fields, choices, look-and-feel, and user groups and permissions.
Pricing and Availability
SupportWizard runs on Linux, Solaris, Windows NT, and Windows 2000 platforms, as well as FreeBSD. It is free for the first three users, and costs $800-1000 per simultaneous user after that, with a maximum of $23,500 for unlimited users. It is also offered as a hosted service for as little as $450/month (with 10 users), including all support, maintenance, and upgrades.
About SupportWizard
SupportWizard is the leading provider of technical support automation solutions for small to medium size technology and ebusiness companies. SupportWizard's software and services leverage the Web to automate and integrate interactions with customers, reducing the cost of doing business while increasing control and quality of service. With over five years of full production use, SupportWizard is relied upon by hundreds of small to midsize companies, as well as departments in leading companies worldwide, including Chevron-Texaco, AT&T, Fujitsu, MySQL and AskJeeves.com.
For more information, please visit www.supportwizard.com.
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