|
Based on the experience of existing customers and
internal benchmarks, the following hardware configurations should
provide excellent performance.
SupportWizard can be used effectively with lesser hardware
configurations, even the minimum recommendations below provide plenty
of head-room for additional users. But we do not recommend using less
than 512 MB RAM on Windows or 384M on Linux or performance will suffer
severely. For example, with 256 MB on Windows, it runs at about 1/10
the optimum speed.
If you need additional hardware, please consider our turnkey system.
Memory / CPU Recommendations
| Number of support staff |
Minimum CPU |
Recommended CPU |
Recommended Memory for Linux/Solaris |
Recommended
Memory for Windows 2000/XP |
| 0-50 concurrent logins |
Pentium 4 2.6G
or
Athlon 64 2400 |
Dual Xeon 2.4G
or
Dual Opteron 240 |
1G DDR RAM |
1.5G DDR RAM |
| 50-300 concurrent logins |
Dual Xeon 2.4G
or
Dual Opteron 240 |
Dual Xeon 3.0G
or
Dual Opteron 244 |
1.5G DDR RAM |
2.0G DDR RAM |
| > 300 concurrent users |
Dual Xeon 3.0G
or
Dual Opteron 244 |
Quad Xeon 3.0G
or
Dual Opteron 265 |
2.0G DDR RAM |
2.0G DDR RAM |
|
|
Note:
The SupportWizard code is identical on all operating systems,
but if you have a choice of OS, we recommend Suse Linux as a reliable and secure operating system.
OS Requiremements
Linux
Works on almost all forms of Linux, including Redhat, Mandrake,
Suse, Gentoo and others
Suse 9.X is recommended
Solaris
Solaris 2.6 or higher
Windows 2000IIS 5.0+
FreeBSD
FreeBSD 4.3+
Webserver Requirements
SupportWizard will run on almost any webserver. Apache or IIS are recommended.
|
