Training
SupportWizard comes will full online documentation and free tutorials.
Custom Setup and On-Site Services
SupportWizard is designed to be easy to install and customize. However, much of the challenge in effectively implementing a helpdesk or customer support system is deciding on the best practices and business processes that should be implemented. Our professional services staff has years of experience in setting up customer support operations, designing workflows, and optimizing current procedures for use with an automated system like SupportWizard. Therefore, some customers prefer to let our experts work with their staff to create the best possible setup to meet their needs. We therefore provide both on-site and off-site consulting, which may include:
• Installation
• Analysis of your customer needs and current business processes to define an optimum configuration, followed by the appropriate customization of the system
• Security consultation
• Conversion of existing data
• Staff, administrator, and/or end-user training
These services are flexible and tailored to suit a company’s particular needs.
New! Fixed Price Guarantee
We offer the unprecedented option of a fixed price implementation that includes all hardware (optional), installation, implementation, customization, and training, with a full money back guarantee. With a fixed price implementation you can rest assured that your company will be ready to go live within one week of signing the fixed price contract, at absolutely no risk. For pricing information and further details, please contact sales at 650-363-8270 x1.
Standard Consulting Packages
We offer two standard packages of on-site consultation:
| QuickStart 2 Day Implementation |
This package is suitable for companies that are planning to use SupportWizard for a single main activity, such as tracking helpdesk calls or providing external customer support, without extensive customization of the program look and feel. Services typically include process consulting and product customization in conjunction with your admin, along with basic staff and admin training. |
| QuickStart 3 Day Implementation |
This is the recommended package for companies with extensive customization, training, and/or multi-use requirements (for instance, plans to use SupportWizard as both an external customer support and asset tracking tool). It typically includes on-site installation, setup, process consulting and full product customization, including integration of the look and feel into the company website, usually in conjunction with staff, admin, and/or end-user training, and may also include custom documentation, as appropriate. |
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We also offer longer term consulting for companies with multiple knowledgebases, or extensive data import, custom scripting, or custom documentation requirements.
Fees for Services
| On-Site Services |
$1800/day plus travel expenses |
| Off-Site Services |
$1600/day |
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For locations outside of California, Oregon, and Washington, there is a 2 day minimum for on-site consulting. These fees are for North America only. International on-site service fees will depend on duration and location.
All consulting tasks except for training may be performed off-site, if the implementation is accessible over the internet. Off-site consulting may also be contracted for on an hourly basis, for $200/hour.
Our development staff is also available to write custom scripts to implement just about anything that is not available through the built-in program functionality, at the rate of $200/hour.
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