We have created several tutorials to help new users learn about SupportWizard's features. If you don't have PowerPoint, you can download the PowerPoint viewer to view the presentations.
To download a tutorial, right mouse click on its hotlink
PowerPoint Viewer
If you do not have PowerPoint on your Windows system, download this
viewer to run the staff and admin tutorials.
Staff Tutorial. Part 1
This 4.1M PowerPoint tutorial runs on Windows 95/98/NT/W2K/XP, Mac.
- An overview of the expert (staff) interface to SupportWizard
- Searching the knowledgebase
- Creating a new user profile
- Submitting tickets
Staff Tutorial. Part 2
This 2.4M PowerPoint tutorial runs on Windows 95/98/NT/W2K/XP, Mac.
- Updating tickets
- Responding to tickets
- Linking tickets
- Working with escalation and workflows
Staff Tutorial. Part 3
This 2.6M PowerPoint tutorial runs on Windows 95/98/NT/W2K/XP, Mac.
- Saving and managing searches
- Deleting tickets
- Printing tickets
- Creating automatic logins
Admin Tutorial. Part 1
This 3.4M PowerPoint tutorial runs on Windows 95/98/NT/W2K/XP, Mac.
- First time access of admin functions
- Licensing and automatic backups
- Creating new projects
- Changing the ticket names
- E-mail configuration
Admin Tutorial. Part 2
This 3.0M PowerPoint tutorial runs on Windows 95/98/NT/W2K/XP, Mac.
- Modifying fields
- Modifying choice tables
- Adding new fields
- Modifying groups and permissions
Admin Tutorial. Part 3
This 1.2M PowerPoint tutorial runs on Windows 95/98/NT/W2K/XP, Mac.
- Setting up the dynamic FAQ interface
- Modifying templates
- Modifying graphic images
Admin Tutorial. Part 4
This 0.9M PowerPoint tutorial runs on Windows 95/98/NT/W2K/XP, Mac.
Admin Tutorial. Part 5
This 3.5M PowerPoint tutorial runs on Windows 95/98/NT/W2K/XP, Mac.
- Defining how tickets and users are displayed and grouped
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