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Privacy Policy
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Upgrading SupportWizard
For over five years, SupportWizard has made upgrading painless and easy.
If you have purchased the standard support/upgrade contract, you can upgrade your installation at any time by simply downloading the latest release and running the same program that you used to install it.
We will notify all customers by e-mail when major new releases are made available for download.
When you upgrade an installation, everything is maintained: Tickets,
users, look and feel customizations and scripts.
As with any program, it makes good sense to backup your data before upgrading. We recommend that you do an export of your projects (in SupportWizard format) to a safe directory prior to upgrading.
The SupportWizard export file format also allows you to move an installation from one machine to another, even between Unix and NT machines, by simply creating an export file and moving the file to the target machine. Once again, everything is preserved.
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